FIELD NOTES

Working thoughts from inside the practice.

Things I am observing, questioning, and thinking out loud about. Some of it will evolve. Some won’t be deep enough, some will be too deep. If something resonates, or you see it differently, we would love to hear from you.

WRITTEN BY

Rich, founder

PUBLISHED

3 pieces, more in the works

CADENCE

When the thinking is ready

THE LATEST

MAY 20, 2026

pph kpis incentives custom visuals

Production per provider hour, and why you might need two speedometers

Production per hour seems like one number. The minute you start tying it to incentives, you might find you actually want two. One for the business, one for the team. And one simple system for putting the team number to work.

Continue reading → About a 9 minute read

WHAT THIS PIECE IS ABOUT

01 When one PPH stops being enough
02 Two speedometers, not one
03 A simple way to put the team number to work

“In both cases, the number you get isn't wrong, exactly. It just isn't telling you what you think it's telling you.”

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FIELD LIBRARY

Everything I have published.

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Apr 24, 2026

A 10,000 foot view of production goals

Goals that don't account for working days will be quietly wrong all year. Here's what that means for your practice — and for the people responsible for hitting those numbers.

analytics goals production working days

7 MIN READ

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Apr 13, 2026

Pareto Is Not Designed to Scale

A friend pointed me to Paul Graham's essay "Do Things That Don't Scale." He was making the point that what I'm building sounds a lot like what Graham describes. For some services, the unscalability isn't a phase you eventually grow out of. It's the point.

philosophy partnerships

2 MIN READ

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